FREQUENTLY ASKED QUESTIONS

Find more about our cookies here.

  • We offer deliveries on Wednesdays and Fridays.

    For Friday delivery, orders must be placed by 3 PM on Tuesday.

    For Wednesday delivery, orders must be placed by 3 PM on Friday.

    Orders placed after the deadlines will be scheduled for the next available delivery day.

    For local pickup, orders must be placed at least 48 hours in advance.

    A time slot for pickup will be confirmed by 11am on the day of pickup.

    Delivery Policy:

    We deliver across England, with typical delivery times of 1-2 days.

    Delivery charges will be calculated at checkout or based on the location.

    Please note that delivery times are subject to third-party courier availability. We cannot be held responsible for delays caused by the courier service.

    Allergy Disclaimer:

    If you have specific allergies, please let us know when placing your order.

    We will ensure that your batch of cookies are made separately to avoid cross-contamination. However, please note that our kitchen handles nuts, gluten, and dairy, so while we take extra precautions, we cannot guarantee a completely allergen-free environment.

    In the event of self cancellation after 24 hours of order confirmation. the deposit paid is non-refundable.

    Returns & Refund Policy:

    Due to the perishable nature of our products, we do not accept returns or refunds unless there is a fault with the product. If your cookies arrive damaged, please contact us immediately so we can resolve the issue.

    Legal Disclaimer:

    These terms and conditions are subject to change. Customers are encouraged to review them

    regularly to stay informed of any updates.

  • Chocolate Chip, Double Chocolate Chip, Biscoff, Reese’s Peanut Butter. We also offer special edition cookies during the holidays. These are subject to availability and will not be restocked. We will always strive to notify customers about the flavours in advance.

  • We do offer nut free options on our website. A full list of allergens are listed on each product that we have.

  • Our cookies stay fresh for up to 3 days at room temperature or up to a week when stored in an airtight container.

  • The full list is displayed under reach cookie at the point of purchase

  • In cellophone, parchment paper, and our branded boxes.

  • Across England

  • Cookies are sent via first class post, delivery may take 1-2 days

  • All sales are final, and we do not offer refunds.

  • Please contact us immediately, and we’ll work to resolve the issue.